Managed Services

We take the service. Not the seats.

Traditional providers price an engagement by the number of people assigned. We are engaged to take responsibility for the service itself — its performance, its governance, its security posture and its continuous improvement.

One desk lamp lit in an otherwise dark office at night.
The unit of the contract

Count the seats and you buy effort. Count the service and you buy the result.

A per-seat contract pays a provider more for needing more people — exactly the wrong incentive to hand the party running your operations. Pricing the service instead makes automation, tooling and fewer touches our problem to solve rather than your discount to negotiate.

See it running in production →
01

What we hold.

Platform administration, service quality, operational governance, operational resilience, and reporting, optimisation and continuous improvement. Five responsibilities, named and owned.

Platform administrationService qualityOperational governanceOperational resilienceContinuous improvement
02

Evidence, not assurances.

Monthly service governance, a named service owner, an escalation path that does not route through a ticket queue, and reporting written to survive an audit rather than to fill a slide.

Security monitoring and reportingIncident and escalation managementRisk prioritisationContinuous improvement and automation

Work moves west with the sun. No queue waits overnight.

Related

Identity & Access Management

The most commonly outsourced service.

SAP Services

Greenfield, Brownfield and support.

Cybersecurity

Network, cloud, vulnerability and application.

Let’s take ownership together.

Tell us what you need done. We will tell you what we would take on.